Safety I, Safety II, Safety differently – its all safety

Do you need help with:

  • Understanding what all these new concepts are all about and how you can apply them
  • Building a just and restorative culture within your organisation
  • Implementing the national patient safety strategy and patient safety syllabus

Then do get in touch.

There is myself, Suzette – I have worked in the NHS for over 40 years, twenty of which has been at a national senior level in patient safety.  I have had policy roles in the Department of Health, leadership roles in NHS Resolution, National Patient Safety Agency and NHS England as well as frontline roles in NHS trusts – Guys and St Thomas’ and Great Ormond Street Hospital. In particular I have written two books; Rethinking Patient Safety and Implementing Patient Safety.  I am currently on my third book.  My main area of work is in providing motivational presentations, workshops and masterclasses in safety I and safety II, restorative just culture, psychological safety, incident reporting and incident investigation.

You can also contact my colleagues David Naylor and Sarah Garrett via this website.  We work both separately and together. Sarah’s work focuses on the measurement and monitoring of safety, just and learning culture, together with masterclasses on polarity mapping and dilemmas that people face everyday in healthcare. David’s work particular focuses on incivility and bullying. You can find out more about David via his website…

Our main area of work has been in the NHS and we are a unique combination of nursing, management, leadership, consultancy, facilitation, coaching, mentoring, safety science, improvement, change, and polarity mapping skills. We are all different but when we worked together on the Sign up to Safety Campaign we realised that the combination of our individual skills made something quite special.  We are curious, humble, inquiring, kind and respectful.  We are great at connecting ideas and concepts, listening and connecting theory to practical application.

You name it, we have worked in it; internationally, nationally, regionally and with frontline staff and organisations.  We have current affiliations with the Kings Fund, Imperial College, University of West London and more. Academically, we have a shed load of qualifications and are also authors.  Each of us can help you individually depending upon what you are needing and what matters to you or you can work with us as a team – again depending upon what you need.  We regularly help frontline leaders and clinical teams work together, particularly in relation to the behaviours that help people work safely and provide specialist workshops for senior leaders and Boards to help develop their patient safety strategy and particularly focus on developing a just culture.  All three of us are linked by a shared passion to improve the safety of patient care.  Our work enables people to share their stories and feel safe to talk about anything that impacts on their ability to be the best of themselves.  We will listen and provide ways in which people can gain insight and get beneath the surface of what is going on in order to find a way forward.

Patient safety is a combination of culture, behaviours and underlying conditions – it is fundamentally about the way we relate to and work with each other.  

How can you get in touch?

You can get in touch with me via twitter @suzettewoodward

or send an email to:

I will promptly reply so we can talk further or link you up with Sarah or David.  We all like nothing better than sitting down with you over a cup of coffee and helping you think about what you need.