Month: November 2017

Working Safely

Uncategorized

‘It turns out that if you change how people talk, that changes how they think’ Lena Boroditsky, Professor of Psychology, Stanford University Over the last twenty years the subject of patient safety has grown and we have achieved a number of changes in terms of raising awareness of the issues and quantifying the problem.  However we all know that this is not quite working as we imagined. As has been mentioned by us in previous […]

Things that get in the way of talking to each other

Uncategorized

  How we behave towards each other is the single greatest factor in how well our teams will perform Chris Turner (2017) at the Learning from Excellence Conference Having had the chance to observe many conversations we have come to understand that there are multiple dynamics that get in the way of people talking to each other and there is clear evidence that people too often choose silence over speaking up. Cultural rules of what one […]

Learning from excellence conference

Uncategorized

Every now and then you meet some people who change you Every now and then you hear a speech or presentation or talk that changes you Every now and then you talk with others and it changes you All three of those happened for me yesterday at the wonderful conference ‘Learning from Excellence’. I was wondering how I would share the learning for others and got stumped at the first hurdle – because this was one […]

Better Culture, Safer Care – Guest Blog by Matt Hill

Uncategorized

#WeLoveSafetyCulture How we are helping to improve safety culture in the SouthWest Guest blog by Matt Hill At the South West Patient Safety Collaborative (SW PSC) hosted by the South West Academic Health Science Network (SW AHSN) we do a lot of work around safety culture. We run a programme called Better Culture, Safer Care which encourages teams to pay attention to and engage with their local safety culture, using different tools such as a survey […]

Working safely

Uncategorized

I’ve been writing a lot of long blogs lately – here’s one for those that want it short and sweet! Safety is not a task, a set of interventions – it is a mind-set where people are doing their best to work safely Working safely is all about people, relationships and conversations The reality is that working in healthcare is ‘organised chaos’ with everyday people adjusting what they do to the conditions they work in and […]

Helping people talk to each other – about learning from excellence

Uncategorized

The principle type of learning from ‘learning from excellence’ is the same as the learning we experience from any type of feedback.  The main difference is that it is exclusively positive feedback – an extremely rare phenomenon in today’s NHS. Adrian Plunkett (2016) I’m really looking forward to spending this coming Thursday surrounded by positivity and people like Adrian and Emma Plunkett who are leading an event ‘Learning From Excellence’ in Birmingham this week. Most of the […]

Helping people talk to each other – about social movements, reimagining a world that is a better place

Uncategorized

[this is adapted from the original blog that was written for a Melting Pot Lunch at Kaleidoscope.org*]  “join something, start something and sharpen each other, so that we all can rise.” Opal Tometi (2016) Today, one photo, a single email or a simple hashtag can launch a worldwide movement. Just three words can be all it takes…. #Thisgirlcan #BlackLivesMatter #heforshe #BlackLivesMatter Alicia Garza posted a Facebook post that ended in ‘black lives matter’, Patrisse Cullors […]