‘It turns out that if you change how people talk, that changes how they think’ Lena Boroditsky, Professor of Psychology, Stanford University Over the last twenty years the subject of patient safety has grown and we have achieved a number of changes in terms of raising awareness of the issues and quantifying the problem. However we all know that this is not quite working as we imagined. As has been mentioned by us in previous […]
How we behave towards each other is the single greatest factor in how well our teams will perform Chris Turner (2017) at the Learning from Excellence Conference Having had the chance to observe many conversations we have come to understand that there are multiple dynamics that get in the way of people talking to each other and there is clear evidence that people too often choose silence over speaking up. Cultural rules of what one […]
Every now and then you meet some people who change you Every now and then you hear a speech or presentation or talk that changes you Every now and then you talk with others and it changes you All three of those happened for me yesterday at the wonderful conference ‘Learning from Excellence’. I was wondering how I would share the learning for others and got stumped at the first hurdle – because this was one […]
#WeLoveSafetyCulture How we are helping to improve safety culture in the SouthWest Guest blog by Matt Hill At the South West Patient Safety Collaborative (SW PSC) hosted by the South West Academic Health Science Network (SW AHSN) we do a lot of work around safety culture. We run a programme called Better Culture, Safer Care which encourages teams to pay attention to and engage with their local safety culture, using different tools such as a survey […]
I’ve been writing a lot of long blogs lately – here’s one for those that want it short and sweet! Safety is not a task, a set of interventions – it is a mind-set where people are doing their best to work safely Working safely is all about people, relationships and conversations The reality is that working in healthcare is ‘organised chaos’ with everyday people adjusting what they do to the conditions they work in and […]
The principle type of learning from ‘learning from excellence’ is the same as the learning we experience from any type of feedback. The main difference is that it is exclusively positive feedback – an extremely rare phenomenon in today’s NHS. Adrian Plunkett (2016) I’m really looking forward to spending this coming Thursday surrounded by positivity and people like Adrian and Emma Plunkett who are leading an event ‘Learning From Excellence’ in Birmingham this week. Most of the […]
This blog is the transcript of a speech Phil Riddell was asked to give at Central Manchester FT in May 2017. Since then Phil as graduated and is now a Junior Doctor.
[this is adapted from the original blog that was written for a Melting Pot Lunch at Kaleidoscope.org*] “join something, start something and sharpen each other, so that we all can rise.” Opal Tometi (2016) Today, one photo, a single email or a simple hashtag can launch a worldwide movement. Just three words can be all it takes…. #Thisgirlcan #BlackLivesMatter #heforshe #BlackLivesMatter Alicia Garza posted a Facebook post that ended in ‘black lives matter’, Patrisse Cullors […]