Suze here… Just a quick update on what I am up to. I am currently working with the Department of Health and Social Care exploring the challenges and potential changes that could be made in relation to the response to complaints and concerns and when things go wrong. Exploring how we might do things differently for patients, staff and organisations. It feels a wonderful way to share and embed the learning from the last five […]
Suzette here. Second book has gone to the publisher. It’s going to be called Implementing Patient Safety. I have combined the thinking of safety II with complexity science and new ideas in relation to helping people work safely. I have then proposed how there are 5 things we have to do now: Create a balanced approach to safety Urgently address the culture of in civility and blame Build a restorative just culture Value the values […]
Very excited to share that my second book ‘Implementing Patient Safety’ is nearly finished. This is the second book I have written focusing on patient safety. The first book, Rethinking patient Safety documented the thinking of leading experts in safety. It was called ‘rethinking’ patient safety because while it has widespread recognition across healthcare and there have been a number of developments which provide some hope, there is a growing concern that the efforts of the […]
Carl Horsley wrote on twitter just the other day… It’s not about Safety II or even safety, really. It’s bigger than that. It’s about how we work. And it touches on leadership, teams, quality, safety, staff and patient experience. Everything Over the last five years a small group of us have had the privilege of working on the Sign up to Safety campaign. Previous campaigns had focused on disseminating interventions related to individual area of […]
As each placement progressed and as each year passed by I became more and more skilled as a nurse. I learnt by watching and working with some fantastic role models. I learnt to work with multiple different teams and then to lead them. I learnt by doing things over and over again, getting better and better at them slowly and incrementally. I learnt how to do some technical stuff I never imagined I would ever […]
Too often I get a question from the audience which goes a little like this … “It’s all very well all this being kind to one another but what can we do about the people who are useless or lazy or unsafe..” Now I would argue that it is being kind if we help those people deemed ‘incompetent’ or lazy to find something or somewhere that suits their skill set more. It is also being […]
I have the privilege of going round the country talking with people from all backgrounds and all levels in the NHS. The focus of these conversations is safety. There are three themes that keep coming up. 1. The relentless pressure to increase the number of incident reports together with the consequential investigations is not working. There is no time to do anything else but meet the targets rather than truly learn about what can be […]
National Kitchen Table Week will be from 18 March until the 24 March 2019. The week will also be a wonderful way to celebrate the ending of our work. The team have run the Sign up to Safety campaign, funded by the Department of Health and Social Care (DHSC), for the last five years. Our work was to create a shared purpose; all of us focused on helping people think and act differently about patient […]
I would like to thank Amanda Oates [ @amandajoyoates ] Joe Rafferty [ @JR_MerseyCare ] and Beatrice Fraenkel [@BFraenkel ] together with large swathes of staff at Mersey Care NHS FT whose names I may never know for providing those of us who have been working in patient safety with hope. I have just watched the film about their work in growing a just and learning culture across their organisation. This work has been in partnership with Sidney […]
In the third of my trilogy on ‘joy’ I will explore the things that everyone can do. As it says in the title, role modelling isn’t just for leaders. Firstly, everyone has the ability to be a leader no matter where your role sits within the hierarchy or structure. Secondly we can all role model the behaviours we want to see in others including joy. Similar to our @signuptosafety twitter campaign #kind2018, there are some really […]
