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‘It turns out that if you change how people talk, that changes how they think’ Lena Boroditsky, Professor of Psychology, Stanford University Over the last twenty years the subject of patient safety has grown and we have achieved a number of changes in terms of raising awareness of the issues and quantifying the problem. However…
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How we behave towards each other is the single greatest factor in how well our teams will perform Chris Turner (2017) at the Learning from Excellence Conference Having had the chance to observe many conversations we have come to understand that there are multiple dynamics that get in the way of people talking to each…
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Every now and then you meet some people who change you Every now and then you hear a speech or presentation or talk that changes you Every now and then you talk with others and it changes you All three of those happened for me yesterday at the wonderful conference ‘Learning from Excellence’. I was wondering…
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#WeLoveSafetyCulture How we are helping to improve safety culture in the SouthWest Guest blog by Matt Hill At the South West Patient Safety Collaborative (SW PSC) hosted by the South West Academic Health Science Network (SW AHSN) we do a lot of work around safety culture. We run a programme called Better Culture, Safer Care which…
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I’ve been writing a lot of long blogs lately – here’s one for those that want it short and sweet! Safety is not a task, a set of interventions – it is a mind-set where people are doing their best to work safely Working safely is all about people, relationships and conversations The reality is that…
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The principle type of learning from ‘learning from excellence’ is the same as the learning we experience from any type of feedback. The main difference is that it is exclusively positive feedback – an extremely rare phenomenon in today’s NHS. Adrian Plunkett (2016) I’m really looking forward to spending this coming Thursday surrounded by positivity and people…
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[this is adapted from the original blog that was written for a Melting Pot Lunch at Kaleidoscope.org*] “join something, start something and sharpen each other, so that we all can rise.” Opal Tometi (2016) Today, one photo, a single email or a simple hashtag can launch a worldwide movement. Just three words can be all…
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From the Guardian article – GPs losing sleep over patient safety fears, says head of profession – Denis Campbell 8 October 2017 “Shattered” GPs are lying awake at night worrying they may have harmed their patients by making mistakes caused by tiredness and overwork, the leader of the profession has revealed. Family doctors are losing…
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“Humble Inquiry is the fine art of drawing someone out, of asking questions to which you do not already know the answer, of building a relationship based on curiosity and interest in the other person” Edgar H Schein (2013) Over the last five years there has been a growing conversation about the language of patient…
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PATIENT SAFETY NOW 