Suzette Woodward
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I have been re-reading the Kings Fund report The chief executive’s tale and was really struck again by what an astonishing insight it is into how a chief executive in the NHS feels and thinks and the aspects that are so very relevant to our work at Sign up to Safety. Firstly, we have focused on…
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There is a lot of talk about social movements at the moment. Social movements are not created they emerge and they are dynamic. They often arise as a response to intolerable conditions or societal behaviours. The leaders of social movements create the conditions for others to achieve a shared purpose (Ganz 2010). They facilitate trust, motivation and…
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When you talk, you are only repeating what you already know. But if you listen, you may learn something new. Dalai Lama Everything we do should be about keeping patients as safe as we can and the vast majority of healthcare is provided safely and effectively, however, just like any high risk industry, things can…
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Guest Blogger David Naylor A few years ago I interviewed six people who had a reputation for being ‘constructively awkward’. They worked in a variety of community and NHS settings and told stories that seemed to inform the attention now being paid to speaking up and the duty of candour. They told stories, for example,…
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I will learn from this (well maybe…) – David Naylor The emphasis on learning has never been greater in public services. It can sound like a stock response after something has gone wrong (we are sorry; we have learnt important lessons…). When I listen to the complexity of the issues leading up to the mistake…
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Dr David Naylor I am part of the Sign Up to Safety campaign team with the responsibility for helping people leading safety improvement work to share their learning. I currently work at The King’s Fund as a senior consultant. My doctoral research was into how people found their voice to speak up and to be…
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Don’t drown people in too much information Talk about what you want to happen not what you think, change happens when people understand what is needed Provide visual or physical evidence to show people the problem – are you all in agreement that this is a problem that needs addressing Help people do what they want…
