The Berwick Factor
I was really struck by the wonderful response to the Berwick report by Jo Bibby and her personal reflections (1) and how much I agreed with her. Like many I have my own story of meeting Don Berwick. At conferences Don is usually deep in conversation with a group of people intently hanging on his every word, stopping every now and then to greet someone with a warm smile and words of encouragement. I […]
