Month: June 2019

News update from Suze

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Suze here… Just a quick update on what I am up to. I am currently working with the Department of Health and Social Care exploring the challenges and potential changes that could be made in relation to the response to complaints and concerns and when things go wrong.  Exploring how we might do things differently for patients, staff and organisations.  It feels a wonderful way to share and embed the learning from the last five […]