Month: August 2013

The Berwick Factor

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I was really struck by the wonderful response to the Berwick report by Jo Bibby and her personal reflections (1) and how much I agreed with her.   Like many I have my own story of meeting Don Berwick.  At conferences Don is usually deep in conversation with a group of people intently hanging on his every word, stopping every now and then to greet someone with a warm smile and words of encouragement.  I […]